Pyramyd Air retailers ratings

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At this time,I can't rate this company as impartially as I feel it needs to be. I'm in a dispute with them as I write thiis. In my opinion, it has declined in customer service from what it was a short time ago. I've phoned them several times this past week trying to resolve an order problem only to be met with an " it's your fault and I'll not give you a straight answer" attitude. As I indicate, I've yet to get a straight answer to any question I ask. I'll reserve rating Pyramyd Air until I see how my problem is resolved.