Here’s an encouraging story about GAMO’s customer service.

[Silo]

I figured that If I’m prepared to complain about bad service, that I should praise it when it’s good… only fair??  

After all the negative press I have heard about these folks and how impossible it is to reach them and / or get help from them on most forums, I was very pleasantly surprised by the excellent treatment I got from them at my very first encounter with them.
I recently bought a GAMO Hunter Extreme from Jock Elliott (the air gun writer / review guy). The rifle was in excellent condition, but the scope rail screws were stripped and so I had to use high mounts directly on the receiver, although this worked great, it did lift the scope further from the receiver than the combination of using the rail and a medium mount did.
I decided to give GAMO a call on Tuesday morning to see if I could buy a new one from them directly. After the usual recorded directions, I was connected to a human call Jesse, he was polite and listened to my story about the stripped screws and then asked me to hold while he checked if they had any rails in stock (20 seconds) He gets back, takes my name and address and mails the new rail off to me right there…. No charge.
It arrived here tonight and the rifle is back together like it should be … isn’t that great.?
The story does not end there… I asked him that since he was in such a generous mood, if he could see his way clear to also get me some new Hinge pin washers…. and sure enough, he sent me two of those also….. no charge.
If this is how GAMO treats their customers…. I’m glad I own their product.  

[Big_Bill]

That's good to hear Roald,

From what I have read Gamo is not customer friendly. But it seems that they have changed, or others have given them a bad reputation.

Thanks for the update, it very good to know !

[plateshooter]

Thanks for posting that information.  It is great to hear some positive stories.

[shadow]

Hope us other Gamo guy's get that service when we need it, good deal. Ed

[Gene_SC]

Hey Roald, That is a fantastic positive report about Gamo's customer service.. It is good to hear a positive post about them.. Because there are so many negatives out there in the other forum's like you mentioned.. Maybe it could be Gamo is reading these forums and are taking heed of the situation.. Just hope this is a good sign for us Gamo owners..

Thanks for sharing a good thing..

Gene

[Silo]

Thanks Gene.... Yes, I'm hoping that they are readig our forums... that why I mentioned
Jesse by name. I hope he gets a raise  

Just back from a long vacation and read this thread. I had the same with BSA/Gamo in the UK. I rang to order a spring for the trigger assy. that had gone into orbit whilst fitting a trigger mod. (my fault, not Gamo). Initially, the guy said there was a $15 minimum order, then, because I wasn't trade, I should go through my local gunshop, except I don't have one! Finally he says OK, I'll put a couple in the mail FOC. Excellent service and a better advert for BSA/Gamo than a full page in the comics.

[r1derbike]

Silo:

Customer comments about employees are always welcomed @ companies.  Zap-off an email to the president (if you have contact info), or send one to customer service about the positive experience.

It may even result in the employee getting recognized...which is rare these days.

Charles