Now THIS is Customer Service!

[daved]

Got another email from BKL this morning, wanting to know if there was a 7 on either end of the new mount. Sent a terse "no, no letters, no numbers" then left for work. Arrived home to an email saying "We have sent a replacement part. You do not have to return the mount that was mistakenly sent. We apologize for the inconvenience." Now I'm impressed. Mistakes do happen, and I probably got a little snotty with my emails back to them. But I think this qualifies as above and beyond. So maybe the extra $5 it cost by going direct to the manufacturer was worth it after all. I know this, the next time I need a scope mount, BKL will be my first and only choice, assuming they have what I need. Thought you'd all like to know.

Dave

[DanoInTx]

VERY cool, always like hearing about stuff like that.  I have a habit of staying with companies that give me good customer service, and leaving the ones that don't.  Just ask my old electric company, or my old phone company, or my old credit card companie(s).  Notice the word reoccuring here.."old".  Same thing with resteraunts.  I always leave a tip, not always a great one, but usually a decent 15+% tip.  If the waitperson refills my soda before it's empty,20-25%...if I have to "slurp" and be obnoxious before they refill it, 15% and I never go back.  These things matter, I wish more establishments and companies understood that.  I'm not rich, but I am willing to pay for good service.

Dan

[Gene_SC]

Glad to hear the good news Dave. They have always been good with me and very pleasant to deal with. I am glad they came through for you.

Gene

I hope you let them know this.

Russ S.

[daved]

Already did, and suggested they check this forum for this post.  After all, customer service is a two way street, if they don't know that doing it right is appreciated, why bother?

Dave