I bought a lemon .22 cal. NPSS back in November and I worked hours on it to "fix" Crosman's mistakes. First mistake: the rifle came without the delrin breach spacers, so when it was cocked and the barrel left to droop, the barrel would sway side-to-side. Shots were inconsistent because the barrel would either shift left or right (of center). I fixed that by getting 5/16" brass washers from Lowe's. They fit perfectly and there is absolutely no sideways movement whatsoever. Second mistake: the piston seal was gouged from being run across all the burrs in the receiver tube punch-outs. I took it apart, deburred it and replaced it with a good piston seal from Crosman. Third mistake (and this one is recent): the nitro piston was losing power. After talking to my contact over at Crosman (an executive, not a customer service rep), I sent the defective nitro piston back and he sent me a new one Technically, I voided my warranty by taking apart my rifle, but he honored it and sent me these parts for free. My rifle was grouping 1.5" at 65 yards before nitro piston failure, and I told him I was afraid they might just replace my rifle instead of swapping out just the piston. The new piston feels like it has more power than the original when it was new, but I'll have to put it through the chrony and see. I'll also have to do the 2x4 test and see how deep the pellets go in. With my RWS 350 Magnum, I was able to split a 2x4 with 5 pellets shot into the same hole. Crosman's customer service is good, but to get them to do what you want, you have to talk to an executive there and they will work with you. My executive contact was quite impressed when I mentioned I was getting such good groups at 65 yards, so he understood that I made their product better and was probably in Crosman's best interest to make the customers happy. I am very happy with my worked-over NPSS and I have to give kudos to Crosman for accommodating me like this. I will definitely buy another Crosman when the time comes and they have something that piques my interest.