Gamo customer service......seems like old times

I don't know, maybe it's me :0   I've been trying to get a Realtree replacement stock for one of my Shadows.  First I had seen that they removed them from the website and I thought "I guess I missed the boat" on that one.   As a last ditch effort, I  figured, let me just try contacting them through the site and see if maybe they were still  available, so I e-mailed c/s asking if I was still able to purchase one...7 days later I  finally get a response telling me that they still are available but I needed to CALL customer service to order one.  Now we're talking...or so I thought.  I called them, was on hold for several minutes then was directed to an answering machine and had to leave a message for someone to call back.  Ok, I waited around the rest of the morning and after noon...a total of almost 7 hours.....no call.  The next day I waited as long as I could but had to leave for a meeting at work for 2 hours (2p-4p) yep, you guessed it, thats when they called.  The woman leaves a message and asks for me to call back....I thought it was a direct line...nope, same c/s number.  Try again, same routine, leave a message....no call back, and again, and again!  I just made my 5th telephone call to them today and still I wait.  Needless to say I am not happy....I'm thinking that their policy is only one return phone call per customer and I blew it by not being there..LOL.  Sorry to be venting to you all, but my wife starts yelling back at me when I vent to her, so it's quieter this way
If anyone has a better way to get through to them I'm all ears.

signed,
The UNhappy camper  

I have an update.  Well I had made the call this morning but I had to leave the house for a little while this afternoon to run errands.  My wife had taken off of work and was at her daughters house due to illness.  I called her and asked her to come back home until I got back just in case Gamo c/s called while I was out...again.  Low and behold, when I got back home she told me that Gamo had called and she ordered the stock for me.  I guess you could say I feel a little better about it now....... but just a little.

[shadow]

A gold star for the wife, glad you made contact. I miss the days of talking to live person. Ed

[daved]

Sounds like their CS has gone downhill badly in just a few months.  I had an issue with the (supposedly not available) breech seals on my CFX just a couple of months ago.  Called Gamo, got a live person after less than 2 minutes on hold.  Explained the situation, was promised a call back in 15 minutes.  Return call was 10 minutes, and my seals were on the way.  Maybe I got lucky.  Glad to hear your stock is on the way.

Dave

I can't believe that it had gotten that bad that quickly either.  Did you contact the main customer service number and use #1 on the telephone keypad??   Just wondering if I was calling the right extension.

[randy_68]

my friend is going thru the same situation right now about a gun he sent back for repair. Can't ever get ahold of anyone and when they called back he was out. Still waiting for another call.

[longislandhunter]

I know how you feel,,,,, I called GAMO customer service 2 days ago wanting to order those CFX breach seals that Dave is talking about , left a message and still haven't received my return phone call.  I also sent them an email right after leaving the phone message and have yet to receive a reply.
I'm getting very frustrated myself.................

Jeff

[vinceb]

...that this is a really busy time of year for them. A lot of tuneups and such because of the impending hunting season.

I sent in a 220 in early Oct (crooked barrel), got back the same gun with no fix - after a month. They told me to send it in again, which I did. They got it 2 weeks ago, I'll be lucky if I get it back by Christmas.

[Gene_SC]

Mark. I am not a violent person.... but is sounds like the director of sales at that location needs to review the numbers again on how many Gamo products are sold compared to the other manufacturers. Sometimes I think large corportions loose contact with reality when busy counting there money.. After all thousands of us give them money every day for there products. It would seem logical that they would recongnize this fact and start giving us some decent service. hehehe.

Back to da violence thingy... hehe. I hope I never have to deal with them because I would be calling and writing letters to Gamo Corp. in Spain and any where else I could. If dat did not work then I would hop on da next bus to Florida and grab dat sucker by da collar and shake him around a bit, then turn him upside down and shake all his chump change out his pockes...... hehe. and probably drop him on his pointed head......

Gene

If ever you cannot get any service out of a company, write to the President of that company, explaining your problem, if possible with dates and times of previous attempted contacts. Send the letter recorded delivery (signed for?) and keep  a photocopy yourself. As you say on your side of the pond, "Sh*t runs downhill!". If it's been to the President's office (only read by his secretary no doubt), no-one dare ignore it or say they hadn't seen it. This method works wonders every time. Phone calls don't do any good, because it's usually a different person every time and they can deny any knowledge of your previous calls.

Gene,
I had heard that their service had gotten a lot better than a few years ago and was hopeful.  I guess part of my anger comes from the fact that I own 6 Gamo rifles and knowing that they hold a large share of the market feel that their service should be good as well.  I suppose with the seasons, both hunting and Christmas, they have their hands full, but that should be something that they should've planned for, since it happens year after year.  Seems like customer service in a lot of businesses is getting worse (computer retailers come to mind). Hows this for a mission statement:  Make the sale, get the money, forget about the people who made the purchase. :0  
Looks like I'm gonna to be sitting down at my 'puter and writin some nasty-grams to Gamo!

Oh and I almost forgot, after reading that second paragraph you had posted, I have to remind myself never to get you mad at me!!   He He He

Point well taken Derek.  I'm getting my poison pen out for this special occasion.  Gamo beware!
Thanks

Mark; not quite sure what you mean by poison pen. I would keep a letter polite, factual and reasonably concise, as chewing out the President's butt is not likely to help matters. I can say honestly that I have done this half a dozen times, without failure. It really concentrates people's minds when instructions come down from on high! Good luck with it.

Your 100 % correct, sometimes I get ahead of myself...been known to cut off my nose to spite my face on occasion.  Diplomacy is the best route, especially with corporations.  What's the old saying, you can draw more flies with honey than vinegar??  Advice well taken.  Thanks.

Well, I've been playing telephone tag with these people for the better part of a week, that was until yesterday.
I noticed that my credit card was billed on 12/6 and I still have not received the stock.  Anyway it was the same routine, I'd call, be on hold for a couple of minutes then transfered to an answering machine to leave a message.  Yesterday I came home for a lunch break and found a message from Gamo c/s advising me to call back...same number as before.  I had left a message explaining what I wanted (an update on my order, if it was sent yet or not) and they didn't offer any information just "this is_______ from GamoUsa, please call ____________ for any futher assistance.  Needless to say, I wasn't happy.  Now for the good part.  I noticed on my caller ID that the number that the c/s called from was not the same as the "usual" c/s # and thought....it can't be this easy He He He.  So I called it.  After about 4 rings the same woman answers with "hello?"  (not the ususal business line identifiying who she was and who she worked for...so it must have been a private line).  I said who I was and that I was returning the message that she had left on my answering machine.  She said  "Yes?" ....it was the way she said it that gave me the biggest chuckle.....caught her completely off guard!!   Similar as when someones hand is caught in the cookie jar. He He He  I then asked about my order and she told me that it was sent out the day before (Wednesday).  I was happy to hear about my order, but I think I was more happy catching her off guard like that. I know, small things amuse small minds   I tell ya, I'm aggravated enough to post that number.  If anyone needs a direct number (at least until they change it) to c/s I'll be more than glad to give it to you!!
He He He, Ho Ho Ho...Merry Christmas!