Hi Frank, good luck with your refund. Be careful about your coupon codes. I acidentally used the same coupon twice and then my order was denied due to the coupon error. I called customer service but when the order was finally fixed the item was no longer in stock. Also, when you buy an item, they enclose a $10 coupon. These coupons can be used twice I believe. However, if you have made several orders in the same month you will recieve the same code all month. So even if you have more than two coupons with the same code, you can only use the code twice. Anyway, I am a big fan of the guide but they do need to get a few things straightened out. They stopped sending me internet deal emails two months ago and after three emails and two calls, I am still not receiving the sale emails. Oh well.