Got my "Realtree" camo stock in today, LOL

Anyone who has read my previous posts on Gamo customer service and the drama I've been dealing with in trying to get a replacement Gamo Realtree camo stock can surely appreciate this!  Here are a couple of photos of my new purchase:
http://usera.imagecave.com/lynch052/AirRifles/1-24-2007001-copy.jpg
No, there is nothing wrong with your computer monitor, it is a Hunter stock, not a Realtree stock as I ordered....I win the bet...arrrrghhhh!
http://usera.imagecave.com/lynch052/AirRifles/1-24-2007002-copy.jpg
This photo shows what proper packaging does for products.  This stock was left to basically bounce around inside the box....its a wonder there isn't more damage to it than that.

My anger was quelled by the new XS B-40 that I got today as well......that definitely took the edge off, thats for sure.
I have to say this though, I was pleasantly surprised by the fact that I got through to Gamo c/s on the first try today.  Got a guy named Kyle who was very helpful, indeed.  I explained the whole situation to him regarding the problems from the outset, as well as the fact that I received the wrong stock, damaged no less.  He asked for my information again and said "We'll, be sending another stock out to you right away"  I said, A realtree stock?, and he said yes, part # *********"  I was impressed!  I then asked about the procedure for sending the hunter stock back and he said "keep it, throw it out, whatever you want to do with it".  I was very happy with that.  The stock is still usable and since I wanted to try my hand at refinishing, I now have a "test subject" to work on, LOL..who knows, I might even try my hand at checkering as well.

[-=ed]

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Nice that it worked out so well for you.

Not all of us have had such excellent service from Gamo.

[shadow]

Mark, buddy you did say Realtree. That stock is made from a REAL TREE LOL.Glad it worked out for you though and I'm happy I dont have that problem , I do camo designs on the side. You got another stock to boot, cool. Show us some pic's when you get it all hooked up. Ed

Yeah, Yeah, I get it! LOL, that was a good one Ed!   I'll post some pics when I'm finished.

[shadow]

COOL! I just could'nt let that one pass by  Ed

[daved]

Kyle was the guy I dealt with when I got the supposedly unavailable CFX breech seals last year.  I get the feeling that he's a little more than just another no nothing phone answerer.  Maybe the department head?  He seemed very knowledgeable about the entire product line, and was very well informed regarding the marketing end and GamoUSA's decision to drop the .22 rifle imports.  I think you lucked out, and make a note, everyone.  If you call Gamo CS, ASK FOR KYLE!

Dave

Yeah Dave I agree.  He definitely seemed to have control of the situation, or at least I felt a heck of a lot better about it after speaking with him.  Usually you don't get the chance to ask for anyone in particular, you just have to leave a message and someone will get back to you......eventually, one, two, three days later???  Every other time I spoke with a woman, and just acted like she really didn't care, like she was being bothered or something.  Kyle, was what you would want customer service to be.  I give him two thumbs up  

Yep, it came in today and in perfect condition.  The only disappointment I found was that it was not wooden like I had hoped (and was told).  They may have made wooden ones at one time, but I guess that they are using the old Shadow composite stocks now painted with realtree colors.  I guess I can't complain, after all they did give me a wooden stock also..... Color me contented now

[shadow]

Finally got it, cool. I think they dip them in some kind of camo film, the camo design forms right to the stock. Could be wrong though but I've seen this done on mass produced rifle stocks, it's pretty neat how it's done. Pic's please, when ya get time. Thanks Ed