Author Topic: Gamo, Stock, and Customer Service  (Read 1326 times)

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Gamo, Stock, and Customer Service
« on: March 30, 2007, 08:11:16 AM »


 Here is a little story some of you may get a laugh from, all I can do is laugh to keep from throwing something. Everyone knows how suspect Gamo CS can be, so it won't surprise many. Actually Gamo has been better as of late getting stuff out promptly and answering the phone (at least for me). I placed an order for a few things on the morning of Feb. 16. One of the items was a Hunter 440 stock. I wanted to have and extra to play with finishes or perhapsreplace my 220 stock for the nicer 440 stock. Anyway all was well in Gamoland, my order arrived about a week later to my pleasure. I tore into the boxes hardly able to control the excitement of brown boxes full of air gun stuff. My excitement turned to sadness when I looked at my new stock. Right there on the end of the forearm was a CRACK! After pushing tears back, I phoned Gamo CS. They said it must have been damaged by the big brown truck, and promptly sent a call tag to my email. I repackaged the stock and drove it to the UPS store for return. All is still OK right.



 WRONG! I received my replacement for the replacement stock about 10 days later only to be moved to tears again. Yep you guessed it, right there in the exact same spot as the other stock was a CRACK. Only this one was even larger than the first one. I looks like someone is dropping these stocks right on the end of the forearm at the exact same angle. Peculiar isn't it. Well, phoned CS again and they sent out another call tag and another trip to the UPS store. All is getting better right.



 WRONG! I received my replacement for the replacement for the replacement about 10 days later and was moved to anger. Yep another cracked stock in the exact same spot as the previous two. This is becoming a pattern. Another call to CS. They assured me that they could not be sending out damaged goods and that UPS is damaging these stocks in the exact same way each time. HMMM! Anyway another call tag and trip to the UPS store. All is starting to worry.



 Well today I received my replacement for the replacement for the replacement for the replacement stock. Today boys I have no words for the emotions. Yep another cracked stock. Yep in the exact same spot as the previous ones. Right on the very end of the right side of the forearm. This is too many stocks damaged in the same spot the same way for it to be UPS. UPS just isn't that consistent. Also this one was double boxed as have the previous ones with enough of those styrofoam snakes to raise the titanic. I just don't see how the big brown truck people could have done this without it being intentional and even then I would seea dent on the outside box. Nothing, no dents at all; just like the previous ones. No evidence of abuse during shipping. Of course Gamo doesn't agree, they would never send a broken stock to anyone. This has gotten to be a joke now. I will keep sending them back, it's there dime. I would like a usable stock though. Anyway I hope ya'll can laugh with me on this and have a blessed day!


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RE: Gamo, Stock, and Customer Service
« Reply #1 on: March 30, 2007, 03:36:13 PM »
Sometimes a product gets a bad name not because of the product itself but from the company offering/manufacturing said product. It is truly sad to see customer service in such denial. I have 3 Gamos but I must say that if I was someone looking for a new gun and read this post it would most certainly not be a gamo. I have been asked by a few friend what "cheap airgun can I get, just to do some plinking" Crosman with there Wally world special and great customer support will easily become a top seller in the U.S. for the lower end market. Good for them if not just because of their customer service. I could go on about how as a service based country the US really $#cks. Most CS dept. don't care about you or the problem, just get off the line so I can irritate the next poor baster who has been listening to crappy music for the past 25mins. Wake up Gamo...hello any out there. (Gee...can you tell I've had CS issues before). Well time for me to step down...next for the soap box.
Bart

Offline CHUCKMATLOCK

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RE: Gamo, Stock, and Customer Service
« Reply #2 on: April 01, 2007, 05:58:03 AM »
make a mark on the stock (small one inside) they may be sending you the same one over and over (now that would be funny!)